Overview

Sesami is a platform that allows merchants to automate workflows using Sesami Flows.

note

Sesami Flows are available on all our paid plans.

Using Sesami Flows, you can trigger events for any touchpoints throughout the customers' booking journey.

Flow types

Current flow types:

Email

For handling Sesami notifications or scheduling reminders or thank-you messages.

Webhook

For integrations to other platforms such as Klaviyo, Slack, or Zapier.

Flow triggers

Different types of triggers:

Instant

Useful for immediate event types, such as booking confirmations.

Scheduled

Useful for early or delayed event types, such as reminders or thank-you messages.

Flow templates

Each Flow has a template which has a different format based on the Flow types:

HTML or Text

For email-type Flows.

JSON

For webhook-type Flows.

Example:

  {
    "customer_name": "{{CustomerName}}",
    "phone_number": "{{CustomerPhone}}",
    "properties": { {{#each LineItemProperties}}
        "{{name}}": "{{value}}"{{/each}}
    }
  }

Will produce:

    {
    "customer_name": "John Smith",
    "phone_number": "+1000000000",
    "properties": { 
        "location": "Los Angeles"
        "preferred_color": "Green"
    }
    }

Rendering dates

For those who need more flexibility with date formats, they can use the below helper function to send any date object in their desired format / timezone:

Syntax:

{{formatDate <ANY_DATE_OBJECT> <DATE_FORMAT> <OPTIONAL:TIMEZONE>}}

Date objects:

• DateTime - Appointment start time (Can change after rescheduling)
• AppointmentCreatedAt - Appointment creation time

Date format tokens

	Token	Example output
Month	M	1 2 ... 11 12
	Mo	1st 2nd ... 11th 12th
	MM	01 02 ... 11 12
	MMM	Jan Feb ... Nov Dec
	MMMM	January February ... November December
Quarter	Q	1 2 3 4
	Qo	1st 2nd 3rd 4th
Day of Month	D	1 2 ... 30 31
	Do	1st 2nd ... 30th 31st
	DD	01 02 ... 30 31
Day of Year	DDD	1 2 ... 364 365
	DDDo	1st 2nd ... 364th 365th
	DDDD	001 002 ... 364 365
Day of Week	d	0 1 ... 5 6
	do	0th 1st ... 5th 6th
	dd	Su Mo ... Fr Sa
	ddd	Sun Mon ... Fri Sat
	dddd	Sunday Monday ... Friday Saturday
Day of Week (Locale)	e	0 1 ... 5 6
Day of Week (ISO)	E	1 2 ... 6 7
Week of Year	w	1 2 ... 52 53
	wo	1st 2nd ... 52nd 53rd
	ww	01 02 ... 52 53
Week of Year (ISO)	W	1 2 ... 52 53
	Wo	1st 2nd ... 52nd 53rd
	WW	01 02 ... 52 53
Year	YY	70 71 ... 29 30
	YYYY	1970 1971 ... 2029 2030
	YYYYYY	-001970 -001971 ... +001907 +001971
	Y	1970 1971 ... 9999 +10000 +10001
Era Year	y	1 2 ... 2020 ...
Era	N, NN, NNN	BC AD Note: Abbr era name
	NNNN	Before Christ, Anno Domini Note: Full era name
	NNNNN	BC AD Note: Narrow era name
Week Year	gg	70 71 ... 29 30
	gggg	1970 1971 ... 2029 2030
Week Year (ISO)	GG	70 71 ... 29 30
	GGGG	1970 1971 ... 2029 2030
AM/PM	A	AM PM
	a	am pm
Hour	H	0 1 ... 22 23
	HH	00 01 ... 22 23
	h	1 2 ... 11 12
	hh	01 02 ... 11 12
	k	1 2 ... 23 24
	kk	01 02 ... 23 24
Minute	m	0 1 ... 58 59
	mm	00 01 ... 58 59
Second	s	0 1 ... 58 59
	ss	00 01 ... 58 59
Fractional Second	S	0 1 ... 8 9
	SS	00 01 ... 98 99
	SSS	000 001 ... 998 999
	SSSS... SSSSSSSSS	000[0..] 001[0..] ... 998[0..] 999[0..]
Time Zone	z or zz	EST CST ... MST PST
	Z	-07:00 -06:00 ... +06:00 +07:00
	ZZ	-0700 -0600 ... +0600 +0700
Unix Timestamp	X	1360013296
Unix Millisecond Timestamp	x	1360013296123

*To escape some tokens and render them as regular text, you can use [], for example: YYYY Do [of] MMM [at] hh:mma will be rendered as: 2023 9th of May at 08:47pm Otherwise, a in at will be interpreted as AM/PM token and will result in: 2023 9th of May pmt 08:47pm

Examples:

{{formatDate DateTime "YYYY Mo DD HH:mm:ss" "Europe/Berlin"}} <-- Appointment time in Berlin timezone formatted like: 2022 Dec 12 18:30:00

{{formatDate AppointmentCreatedAt "YYYY/MM/DD HH:mm:ss"}} <-- Appointment creation time formatted like: 2022/12/21 18:30:00

{{formatDate DateTime "YYYY Mo DD HH:mm:ss" CustomerTimezone}} <-- Appointment time in customer timezone formatted like: 2022 Dec 12 18:30:00

Try yourself

This format:

Will be renders as:

2024 22nd of Sep at 02:56pm